Returns policy

At this time, Ridge & Rune does not accept returns or exchanges.

As a new and growing brand, we are currently keeping our operations simple while we prepare to expand our customer support and fulfilment processes. We understand the importance of flexible returns, and this policy is expected to evolve in the future.

If you have any questions regarding your order, product concerns, or delivery issues, please contact us at info@ridgeandrune.com. We aim to respond to all enquiries as quickly as possible and will always do our best to help.

I want to cancel my order

If you would like to cancel your order, please email info@ridgeandrune.com with your order number as soon as possible. If your order has not been despatched, we will cancel the order and refund the total paid by yourself including delivery costs. Please allow up to 7 working days for the refund to appear on your bank statement.

Order cancelation requests are processed manually and our office hours are 9am – 5pm, UK time. Once an order has been placed, we are currently unable to accept returns or offer refunds after dispatch.

As Ridge & Rune is still in its early launch phase, all sales are currently considered final. We are working towards introducing a more flexible returns process in the future as the brand grows.

If you have any questions or concerns regarding your order, please contact us at info@ridgeandrune.com and we will do our best to assist you.

 

I have accidentally ordered to the wrong address

If you place an order to the wrong address, please let us know as soon as possible at info@ridgeandrune.com including your order number.

If the order has not been despatched, we will happily change the order address. If your order has already been despatched, you will be liable for the loss of the item as it is the buyer’s responsibility to enter their correct address at checkout.

I have received a faulty item

If you receive a faulty item, please accept our sincere apologies for any inconvenience it may have caused. Please inform us within 14 days from receipt of the faulty item of its unsuitability via info@ridgeandrune.com. We will exchange any faulty items within 30 days from the date you receive it. 

 

My item is taking longer than expected to arrive

Estimated delivery timings are stated at checkout and can be referred to via our shipping information page.

We despatch all orders within 24 hours Monday – Friday, however sometimes there are delays in transit.

If for whatever reason your delivery takes longer than the estimated timings, we sincerely apologise for the delay and any inconvenience this may have caused. In the first instance, please check the tracking link in your despatch confirmation email for the latest updates.

 If your order has not been delivered 14 days after despatch, your item may have been lost in transit. Please get in touch at info@ridgeandrune.com for further assistance.